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General FAQ

  • Security

  • Are the exchange houses/forex stores listed in ExTravelMoney.com trustworthy?

    Yes, the exchange houses/forex stores listed in ExTravelMoney.com are trustworthy.

    There are in total 3 categories of financial institutions which have been authorized by RBI to carry out forex transactions ;

    1. Fully-fledged money changers (FFMC) - They are licenced to do currency exchange but cannot do money transfer abroad. These are mostly local one-off money changers based in a single city or region.
    2. Authorized Dealer Category II (AD-II) - They are RBI authorized money changers who are allowed to do both currency exchange and money transfer abroad.
        Ex: Unimoni (Formerly UAE Exchange), Muthoot Forex, Cox & Kings etc.
    3. Authorized Dealer Category I (AD-I) - They are RBI authorized Banks that let you do both currency exchange and money transfer abroad.
        Ex: SBI, Axis Bank, RBL, ICICI etc.
    ExTravelMoney.com has tie-ups with all 3 categories of financial institutions.

    Our platform serves as an aggregator where customers can compare among all money changers in their area and book forex transaction at the best exchange rate possible.

  • Is ExTravelMoney reliable?

    Yes, ExTravelMoney is reliable.

    ExTravelMoney.com is a genuine website registered in accordance with the rules and laws laid out in Companies Act 2013.

    We have been in operation since 2014 having served around 1,00,000+ customers with cost effective outward remittance and currency exchange.

    This is our CIN number - U72200KL2014PTC037740

    You can enter the same in the link below to verify our authenticity.

    Check Company - Ministry of Corporate Affairs

    Our partnered Banks and Money Changers

    Trustpilot Reviews by customers who have booked forex with us.

    We only have tie-ups with RBI authorized banks and money changers. ExTravelMoney and its partnered forex houses ensure that all transactions are RBI compliant and follow proper documentation.

  • What does ExTravelMoney do with my information?

    A customer’s information is stored securely with us. This is required to ensure compliance with RBI regulations. We do not pass your data to third parties unless it is absolutely necessary to your use of ExTravelMoney.com such as sharing your information with the concerned bank or money changer for processing your transaction.

    You may occasionally receive emails from us about our new offers, products or important features we are releasing which may be of benefit to you. However, please be rest assured that your information will not be passed on to third parties for marketing purposes.

    To know more please read our Privacy Policy

  • How is ExTravelMoney different from Banks and other Foreign Exchange Houses?

    There are many advantages for ExTravelMoney over Banks and other foreign exchange houses:

    1. Wholesale Exchange Rates - The tied-up banks and money changers with ExTravelMoney offer forex services at wholesale rates for customers ordering through the portal. Also, since competition exists between them to grab customer, they quote the cheapest rates. This means you get the best money transfer rates in town without needing to visit and bargain with every forex centre near you.

    2. Best Rate Guarantee - Since competition exists between banks and money changers to grab customers through the platform, they put up very competitive exchange rates. This marketplace model allows you to benefit by saving more money on money exchange compared to other services.

    3. Order forex 24*7 even when banks are down - Accessible anytime and anywhere since it’s an online platform.

    4. Multiple Forex Stores Across India - More than 6500+ forex houses spread across many towns and cities in India. Thus you have the ability to choose from multiple options than just rely on one exchange rate quoted by a single bank or money changer.

    5. Door delivery - Get forex delivered or picked up right from your home or office! Go about your day conveniently and leave the hassles of exchanging forex to us.

    6. Lock The Exchange Rate - The exchange rate you’ve selected will be valid for you the entire day. If you pay a “Rate Lock Deposit” (which is fully refundable), this rate will be valid for 2 more days.

    7. Awesome Customer Support - We offer one of the best customer services in the industry and would take care of the little details of forex transactions efficiently. The status and processing details of your transaction would be mailed and messaged to your registered email and number.

  • Payments

  • Your site is asking for payments (rate lock and booking fee) while placing the order. Is it mandatory to pay it?

    Booking Fee is a mandatory charge. It is ExTravelMoney’s service charge for providing a platform where customers can compare and book foreign exchange services online. It’s what keeps our website up and running and is our bread and butter.

    Rate Lock Deposit is an additional feature that we provide to customers. When a customer pays Rate Lock Deposit to lock the exchange rate, the forex order will become valid for them for up to 2 working days. This is regardless of the fluctuations in the forex market. That Exchange Rate is guaranteed to them.

    When customers complete that transaction via ExTravelMoney within the “Rate Lock Period”, this Deposit will be fully refunded to them.

  • What are all the payment methods available through ExTravelMoney.com?

    The various payment modes available for customers in ExTravelMoney.com are;

    1. Cash - Only for buy forex transactions below Rs 50,000. If you are buying forex for more than this amount, then you need to opt for one of the below payment methods.
    2. NetBanking - You can directly make a payment from ExTravelMoney.com through our Payment Gateway which has the NetBanking option.
    3. Debit Card - Through our Payment Gateway, you can choose Debit Card option to pay for your forex purchase.
    4. UPI - One of the latest payment methods, UPI, is also available on our network.

  • Are there any hidden/extra charges in ExTravelMoney.com?

    There are no hidden charges from our side.

    The only extra charge the customer needs to pay will be GST and the transaction charge.

    The transaction charge will vary according to the money charger. It can be either nil or anywhere between Rs 0 to Rs 150