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Privacy Policy

Effective Date: 01-01-2025

Welcome to ExTravelMoney.com ("Website"), operated by ExTravelMoney Technosol Pvt Ltd ("ExTravelMoney," "we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Website and services. By using our Website, you agree to the practices described in this policy.

Information We Collect

  1. 1. Personal Information

    We collect personal information necessary to provide our services, such as:

    • Name
    • Email Address
    • Phone Number
    • Delivery Address
    • Survey Responses
  2. 2. Non-Personal Information

    We may collect non-personal information such as:

    • Browser type
    • Device information
    • IP address
    • Geolocation data
    • Website usage statistics
  3. 3. Cookies and Tracking Technologies

    We use cookies and similar technologies to enhance user experience, manage sessions, and analyze website performance. Cookies may include:

    • Essential cookies for secure transactions
    • Analytics cookies for usage statistics

    You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our Website.

How We Use Your Information

  1. 1. To Provide Services

    We use your information to:

    • Process forex & remittance orders and transactions
    • Send updates about order status
    • Deliver requested products and services
  2. 2. Communication

    We may contact you via email, SMS, WhatsApp, or phone to:

    • Verify orders
    • Provide customer support
    • Send notifications about offers or rate alerts (with your consent)
  3. 3. Internal Use

    Your information helps us improve:

    • Website functionality
    • Product offerings
    • Customer service
  4. 4. Marketing and Testimonials

    With your consent, we may:

    • Use your name, city, or testimonials on our Website or marketing materials
    • Send promotional content (you can opt out at any time)

Information Sharing and Disclosure

  1. 1. Third Parties

    We do not sell, rent, or share your personal information with third parties without your explicit consent, except in the following circumstances:

    • To comply with legal requirements (e.g., court orders or regulatory authorities)
    • To trusted service providers who assist in delivering our services, under strict confidentiality agreements
  2. 2. Non-Personal Aggregates

    We may share anonymized aggregate data with partners or third parties for statistical analysis. This data does not identify individuals.

Data Security

We are committed to safeguarding your information through:

  • Encryption technologies
  • Secure servers
  • Regular updates to security protocols

Despite our efforts, no online data transmission can be guaranteed as 100% secure. By using our Website, you acknowledge this inherent risk.

Your Rights and Choices

  1. Access and Correction: If you believe any information we hold about you is incorrect or incomplete, email us at care@extravelmoney.com. We will promptly update or correct your information.
  2. Opt-Out: You can unsubscribe from promotional emails or SMS alerts by following the instructions in the communication or contacting us directly.
  3. Cookie Management: Adjust your browser settings to reject or delete cookies if desired.

Disclaimer

ExTravelMoney and its staff will never ask for sensitive information such as your online banking username, password, credit card number, or debit card PIN. Always protect your account details and report suspicious activity immediately.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on this page, and we will notify you of significant changes where required. Please review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

  • Email : care@extravelmoney.com
  • Phone : 0484 2886900
  • ExTravelMoney Technosol Pvt Ltd
  • Unit Nos: 7 & 8, Eighth Floor, Vismaya Infopark
  • Phase 1 Campus Infopark-Kochi PO., Kakkanad
  • Ernakulam, Kerala, India – 682042

By using our Website, you acknowledge that you have read and agree to this Privacy Policy.