We display the name(s) of the AD(s) involved, their AD status (Cat-I / Cat-II), their roles and responsibilities, and the maximum expected time for credit to the beneficiary before you initiate a remittance.

Our remittance pages clearly mention the partner AD’s name, authorisation category, role in the transaction flow, and the maximum credit timeline.

The exchange rate is provided by the partner AD only. Where applicable, we ensure an invoice/receipt is issued showing a clear breakup of exchange rate, markup/commission/service fee, and other charges, and it identifies the AD quoting the rate.

Remittance funds do not flow into any ExTravelMoney account at any stage. Funds move through authorised banking channels as per the partner AD’s regulated process.

We follow a need-based data collection approach with explicit consent and audit trail. Customers can grant/deny consent for specific data uses, request restriction of disclosure, revoke consent, and request deletion/forgetting of data where applicable, subject to legal/regulatory requirements.

Customer data is handled as per agreed controls with partner ADs, including data localisation expectations, information security safeguards, incident handling, and adherence to applicable RBI/industry cybersecurity requirements.

We display grievance redressal contact details and escalation paths. We also provide easy access to the AD’s designated grievance channels, including a nodal officer where applicable, with defined timelines for resolution.

We keep our platform updated with details of our relevant forex/remittance offerings, partner AD engagement scope, customer care and grievance mechanism, privacy policy, and links to RBI complaint resources (as applicable).