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Travelling abroad with a Forex Card has many advantages such as convenience and cost-effectiveness. A Forex Card lets you store foreign currency in a card and use it at ATMs and swiping machines abroad. At the same time, the exchange rates you get for foreign currency in forex cards are near live exchange rates and thus cheaper than buying foreign currency as cash from banks. We have in an earlier post covered the Comparison of Prepaid Forex Travel Cards vs Cash, Debit & Credit Card which you can look up.
However, if you lose your forex card abroad then you may lose access to your funds temporarily. That is not a good situation to be in especially when you are abroad.
So what to do when your forex is stolen or lost abroad? Let’s take a look.
Also, get the latest Forex Card login links and Forex Card customer care numbers of leading banks and Forex Card providers.
Things To Do When Your Forex Card Is Stolen or Lost Abroad
1. Contact Forex Card customer care
Contact the Forex Card customer care through phone (or WhatsApp if WhatsApp support is provided). Intimate them about the loss of the card and pursue further steps.
2. Block the Forex Card
Get the Forex Card blocked through customer care so that nobody can misuse your card / withdraw funds from it.
3. Activate the replacement card provided along with your Forex Card welcome kit
Usually, when you buy a Forex Card, there is a replacement card provided along with it in the Forex Card welcome kit. You can use this replacement card when the original forex card is lost. Activate this card and get the balance funds from your lost forex card transferred to the replacement card and start using it.
4. Opt for Emergency Cash assistance feature if available with your forex card provider
Some Forex Card providers have an emergency cash assistance feature. Customers can avail some emergency cash (the amount depends on your card provider) in the event of loss of a forex card abroad. It will be either delivered to your local address abroad or you may have to collect it from a designated pickup point. This amount will be deducted from the balance in your forex card.
5. Login to your Forex Card portal and check the balance amount in the card
Check the balance in your forex card and check whether your funds are intact. In case of any discrepancies immediately alert the forex card provider through customer care.
When you are abroad and lose your forex card, you’d have to get in touch with the forex card customer care. Here, we’ll present to you all the major forex card login links and customer care numbers. We know that when you are abroad it might be difficult for you to call these number and talk to them via phone. This could be because you might not be having a local sim abroad or the pay phone charge is too high (and you don’t have money since you lost your card). So we’ll also discuss the alternate channels of reaching out to customer care such as Email or WhatsApp or Chat which simply requires an internet connection. An internet connection is easy to come by such as hotel wifi, airport wifi or the many public wifi spots in tourists places abroad.
Forex Card Login Links And Customer Care Numbers
Get to know the International Number, Indian Toll-Free numbers and other Customer Care Channels such as Email, Chat, Phone, App, and Web Login Link of various forex card providers.
1. Axis Bank
Axis Bank Forex Card Login – prepaidcards.axisbank.co.in/AxisPortalWeb/
This login works for all Axis Bank Forex cards such as;
⦁ MultiCurrency Forex Card
⦁ World Traveller Forex Card
⦁ Diners Card
⦁ Single Currency Card
Axis Bank Forex Card Customer Care Number
| Phone Banking |
| Axis Toll-Free Number in India: 1-860-419-5555, 1-860-500-5555 (toll-free), +91-40-6717-4100, 04067194000 (non-toll-free)
Phone Banking (customers outside India): 91-22-67987700 (non-toll-free) |
Emergency services such as blocking a lost forex card or regeneration of forex card PIN is available 24×7 through PhoneBanking.
Axis Bank International Toll-Free Number
| USA | 1855 205 5577 |
| UK | 0808 178 5040 |
| Singapore | 800 1206 355 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
| UAE | 8000 3570 3218 |
| Saudi Arabia | 800 850 0000 |
| Qatar | 00 800 100 348 |
| Bahrain | 800 11 300 |
If you are an Axis bank customer and in any one of the following countries listed above, you can make use of the corresponding toll-free numbers.
Apart from the numbers given above, you can also use these;
| Check Account Balance | Get Mini Statement |
| 1800-419-5959 | 1800-419-6969 |
Customer Support – application.axisbank.co.in/webforms/axis-support/
With the Axis Bank customer support link, you can get support for different forex card details like Fees and charges, Reloading forex card, pre-authorization etc.
If you have a complaint, then you may contact the “Grievance Redressal” department to get your problems resolved.
Grievance Redressal – www.axisbank.com/grievance-redressal/
2. HDFC Bank
This login works for all HDFC Bank forex cards such as;
⦁ Multicurrency ForexPlus Card
⦁ ISIC Student ForexPlus Card
⦁ Regalia ForexPlus Card
HDFC Bank Forex Card Customer Care Number
Phone Banking (India): www.hdfcbank.com/personal/ways-to-bank/phone-banking
This link covers many HDFC Phone Banking numbers, one for each major city/town across India.
HDFC Toll-Free Number India: 18002664332
| Ahmedabad | 07961606161 |
| Bangalore | 08061606161 |
| Chandigarh | 01726160616 |
| Chennai | 04461606161 |
| Cochin | 04846160616 |
| Delhi and NCR | 01161606161 |
| Hyderabad | 04061606161 |
| Kolkata | 03361606161 |
| Mumbai | 02261606161 |
Phone Banking (customers outside India):
This includes countries such as USA, Canada, UK, Singapore, etc.
HDFC International Toll-Free Numbers
| USA | 855-999-6061 |
| Canada | 855-999-6061 |
| Singapore | 800-101-2850 |
| Other Countries | 91-2267606161 |
Customer Support – https://www.hdfcbank.com/personal/need-help/contact-us
Feedback/Complaint – leads.hdfcbank.com/CustomerCenter/
HDFC Chatbot – www.hdfcbank.com/htdocs
3. Thomas Cook
Forex Card Login: www.thomascooktravelcards.com/loginuser
This login works for all Thomas Cook forex cards such as;
⦁ Borderless Multi-Currency Prepaid card
⦁ One Currency Card
Thomas Cook Toll-Free Number in India: 1800-2099-100, 1800-270-9920
Thomas Cook International Toll-Free Numbers
| USA | 1-800-307-7309 |
| Canada | 1-800-307-7309 |
| Singapore | 001 800 9920 9920 |
| Thailand | 001-800-11-887-0663 |
| Germany | 0800-819-1040 |
| Turkey | 00-800-13-887-0903 |
| United Kingdom | 0800-96-4767 |
| Mexico | 001-800-307-7309 |
| Italy | 800-870-866 |
| China | 10-800-110-7309, 10-800-711-7309 |
| Spain | 900-97-1231 |
| France | 0-800-90-1387 |
| Australia | 0011 800 9920 9920 |
| Japan | 010 800 9920 9920 |
| New Zealand | 010 800 9920 9920 |
| The Netherlands | 0800-022-5821 |
4. ICICI Bank
Forex Card Login: www.icicibank.com/travel-card-login.Page
This login works for all ICICI Bank forex cards such as;
⦁ ICICI Goibibo Travel Card
⦁ ICICI Sapphiro Travel Card
⦁ ICICI Coral Travel Card
⦁ ICICI Multi-currency Travel Card
ICICI Toll-Free Number in India: +91 22 3366 7777, +91 40 3366 7777
ICICI International Toll-Free Numbers:
| USA | 1866 4242 448 |
| Canada | 1866 4242 448 |
| Singapore | 1866 4242 448 |
| Germany | 00 800 0424 2448 |
| United Kingdom | 0 8081 314 151 |
| Italy | 00 800 0424 2448 |
| Spain | 00 800 0424 2448 |
| France | 00 800 0424 2448 |
| Australia | 0011 800 0424 2448 |
| The Neterlands | 00 800 0424 2448 |
| Dubai | 8000 9114 001 |
| Japan | 00531-440-022 |
ICICI Bank Customer Support: https://help.icicibank.com/
5. IndusInd Bank
| IndusInd Bank Forex Card Login https://indusforex.indusind.com/CardServices/Login |
IndusInd Bank Forex Card Customer Care Number
| Phone Numbers |
| IndusInd Toll-Free Number in India: 1860 500 5004, 022 44066666 (Available on WhatsApp)
Email: reachus@indusind.com |
6. SBI
| SBI Forex Card Login www.multicurrencycashpassport.com/sbi-myaccount/login |
SBI Toll-Free Number in India: 1800-425-3800
SBI International Toll-Free Numbers:
| USA/Canada | 1 877 465 0085 |
| Singapore | 800 441 1379 |
| Germany | 0800 181 4595 |
| United Kingdom | 0800 056 0572 |
| Italy | 800 789 525 |
| Spain | 900 958 973 |
| France | 0800 916 940 |
| Australia | 1800 098 231 |
| The Netherlands | 0800 023 3935 |
| Japan | 00531 780 221 |
Email: cardservices@sbitravelcard.com
For more toll-free numbers of SBI in other countries take a look at their Contact Us Page
Also Read: 8 Best Prepaid Forex Cards in India For Students and Travellers in 2019.
For any clarifications on this post, comment below.
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Subhash is the head of content at Extravelmoney.com. Subhash’s contributions to content involve demystifying complex financial topics like currency exchange and international money transfers, making them accessible and engaging for a wide audience. His efforts are integral to ExTravelMoney’s mission of providing transparent and convenient financial solutions.